The secret of exceptional service is due to the invisible hand theory. The invisible hand theory states that people don't really care about you they only care about your money so the only reason you might get better service is because they want more money.
I can not think of one specific time I had great service but I know that People do follow the Invisible hand theory, if the waiter is nice you give a bigger tip if you didn't like the waiter you pay the minimum or even sometimes talk to the manager which could possibly get them fired.
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